When catastrophe strikes, many insurance companies tend to get
flooded with new claims. These sudden surges in client demands
can be overwhelming, and that's where Pacesetter Claims Service,
an independent adjusting agency, comes in.
Founded in 1997, Pacesetter Claims Service is a well-established
company with offices in five different states, as well as Puerto
Rico. They are dedicated to providing the extra support
companies such as American Family Mutual Insurance and Farmers
Insurance Group need in the aftermath of a catastrophic
event.
Having multiple offices spread across the country, and no way of
predicting where or when the next disaster will strike,
immediate, effective communication, such as email, is vital for
Pacesetter's success. With the company dealing with upwards of
100 to 150 emails per day that are not only valid, but also
possibly contain critical information from multiple sources,
filtering out the junk email becomes essential.
According to Pacesetter IT Coordinator David Borg, more than 80%
of their incoming email was a bombardment of spam. Pacesetter
couldn't afford to have their employees wasting time sorting
through these unwanted emails. They also didn't want to risk the
possibility of inadvertently filtering out legitimate messages.
They needed a highly effective, highly accurate anti-spam software solution
to their spam problem.
Solution
Choosing Securence was an easy decision for Pacesetter Claims
Service. Securence offered everything Pacesetter was looking
for: accuracy, ease of use, great customer service and cost
effectiveness. "The reps stayed in touch real closely in the
beginning to make sure things went smoothly," says Borg, who
also likes the option that Securence is a service as opposed to
just an application he has to install and maintain himself.
Perhaps most importantly, Borg is impressed with the accuracy of
Securence's email filtering software. "During our 30-day trial
period," says Borg, "we didn't have any false positives, and the
few junk e-mails that did slip through were because we couldn't
completely secure things on our end. We're extremely
satisfied."
By selecting Securence, Pacesetter Claims Service was able to
reduce their incoming junk email by more than 80% with nearly
perfect accuracy.
About the author:
Joe Caldwell works for Securence Security Software. Securence
offers anti-spam
software, antivirus software and internet filtering software
for business and consumers.
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